Shipping & Return Info

Shipping
• Process time: 4-6 business days [all handmade items]
• Free shipping on orders $75+ [except Supplies category] via USPS First Class Mail
• You can choose a shipping service during checkout.
• We ship by USPS and UPS.

Duties may apply depending on the country, and it is the responsibility of the customer to bear any duties.

Our Craftsmanship Guarantee
Every Leather Brut piece is cut, stitched, and finished by hand in our Carrollton, Texas workshop. We stand behind that craftsmanship with a simple promise:

Lifetime Stitching Guarantee — If the stitching on your case ever comes loose or fails under normal use, send it back and we'll repair it free of charge, for as long as you own it. Shipping the item to us for this repair is at your own cost; we'll cover the repair and ship it back to you.

Arrives Damaged or Defective? — You're fully covered. We'll send a prepaid return label and repair, replace, or refund it at no cost to you.

A Note on Color — Leather is a natural material. Every hide has its own grain and takes dye slightly differently, and no two screens display color exactly the same way. Because of this, we can't guarantee an exact match to the photos on our site, and this guarantee does not cover dissatisfaction with color or shade. It's the same reason custom color and stitch choices are final sale — it's not a flaw, it's proof your case is genuinely one-of-a-kind.

Return Policy
• Returns are accepted within 30 days of delivery.
• Please contact us within 14 days of delivery to initiate your return, and ship the item back to us within 30 days of delivery.
• Cancellation requests must be made within 24 hours of purchase.
• No restocking fee.
• The returned item must be brand-new, unused, and undamaged in its original packaging. We do not issue refunds or credits for used items.
• Return shipping fee: the customer is responsible for return shipping costs on unwanted items. We will send a prepaid return label if you receive a damaged or defective item.
• Shipping and express shipping fees are non-refundable.
• If a customer orders the wrong item, we do not issue refunds or credit.
• Customized items (personalized stamp, custom leather & stitch color) cannot be returned, refunded, or credited.

Exchanges
We offer exchanges only for items that arrive damaged or defective. We do not offer exchanges for non-defective items (please return the original item and place a new order instead).

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at leatherbrut@gmail.com

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping Address
To return your product, please mail it to: 2550 E Trinity Mls Rd #112, Carrollton, TX 75006

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Duties may apply depending on the country.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance, since we cannot guarantee that we will receive your returned item.